If customer service was water I would be dying of thirst. I was trying to remotely help a client that they had already spent over 3 hours working with and could not fix. The technician I spoke to told me that he "didn't believe" me when I told him how to do something. If it couldn't be done then why was the employee able to accomplish the job after I got on the phone with him. I had just done the exact same procedure in my town with the clients husband and it worked perfectly. I am in tech support professionally and have been supporting this client for almost 25 years. When I asked to speak to a supervisor I was "hung up on".
Very slow.
All other providers have opened after the storm Irma EXCEPT this store. Sad
It was a long wait to get seen and you can't just go in and talk to a Rep without being on a wait list first, even if you have a question about a product you still have to be on the wait list to talk to a rep. Would defiantly recommend making an appointment. Once I was seen by the rep (Sasay), I explained my issue and she was quick fixing the phones which ended up being the sims and phones were not registered correctly.
On a side note the day before I called the "customer care" 800# and talked to 3 different reps as well as the online chat totaling over 4 hours and they still couldn't get my phones correctly fixed and wanted to charge me for 2 sim cards that were working fine before they messed up with switching my lines on the phones.
Closed on Sunday? Terrible for business.
Instead of trying to work with me to solve the problem, he just constantly told me that things should not have been done in such a way before he got the phone. The things done to the phone was done by an ATT rep in my town, and instead of focusing on the client and getting her issue resolved he just wanted to tell me that he knew more than I did and that he did not believe I knew what I was talking about. Fortunately the client finally got her phone transferred. I just got more reinforcement on why I won't do business with ATT.
At T is a US Electronics Store based in Key West, Florida. At T is located at 1113 Key Plaza, Key West, FL 33040, USA.
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