What can be done to provide better guidance and service??????? Your service feel very short. We have ridden your trolley in St Augustine and Savannah with great success and fulfillment. Key West Trolley experience was totally unacceptable, so sad!!!!
We took an excursion from our cruise ship in Key West and went on the Old Town Trolley Tours of Key West. Our guide was Louie. If the company could clone Louie and put him in every aspect of tourism people would be standing in line not only to see the sights but to listen to Louis. He made our excursion EXCELLENT. Had a "great" time.
Fun, attentive staff and great experience. Great way to see Key West and pick up on local information. They do put extra cars into service when there's an increase in demand. I ran the circle once then stopped at a few places for sightseeing. Highly recommended. It can get busy in the morning if there's a cruise ship in port.
After three calls to the Dispatch Manager Gary, we got a trolley that took us to the 13th spot, she mumbled inappropriate comments and negatively address the trolley participants that she had to go off route to aid us - this was uncalled for, then another driver picked us up and delivered us to the beginning so that we could return to the ship.
My parents were hot, over heated, and anxious about their ship leaving without them. It was the last day of a wonderful vacation and cruise, unfortunately this experience left them with a negative impression of your service on the island.
The agent at the site location was unable to keep us informed with the situation, she provided the Dispatch Manager Gary's number to me. I informed his two trolleys had gone by full and three traveled to get gas.
I traveled with a group of eleven: dad (handicapped with a walker), my mother (90 years old) and my other mom (with a loss of sight in one eye) along with my adult children. We took the trolley and had to get off at the end tour, we then reentered another trolley after waiting a few minutes then traveled to #3 stop but were unable to get a ride back. I sent three members on foot and the others (8 total) waited and waited and waited.
We hopped on and off a couple of times. Or guides were great.
The old town trolley is well worth the price of admission. We took the trip all the way around the island and got the whole tour. Our driver was very knowledgeable and told us a lot about the island. We then took the trolley as a ride around the island but be worn that they stop at around 4:00p and you will need to source a new ride afterward.
Old Town Trolley Tours Key West is a US Travel Agency based in Key West, Florida. Old Town Trolley Tours Key West is located at 1 Whitehead St, Key West, FL 33040, USA.
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