Bad service.
Expensive for what it was. Check in, staff was rushed and not unfriendly, but not welcoming. Can't reschedule or change your plans--no refunds. But clean, close to the action, came with beach chairs and enough towels and toiletries to get you through in spades. Washer dryer, 2 beds, cable, hot tub for the room, a/c, shallow communal pool.
Cleaning lady was great.
I went to the email from Airbnb informing me that a confirmation was still pending and selected the button that read, "cancel request". Apparently it didn't process the "cancel request" possibly due to an issue with the app, but regardless I should not be charged for this. I have had issues with the app in the past and this will be the last time I use it. However, the woman from Key West Vacation Rentals that I spoke to about this was not helpful or kind at all and told me I have to take it up with airbnb not them (the host, which was not accurate). In addition, I've since read that it's the host, Key West Vacation Rentals responsibility and who has the ability to refund me. Then I finally spoke with Airbnb who told me if the property management company agrees to refund then I will get my refund. Unfortunately, the company hasn't refunded me and as I myself am a Realtor, I will be reporting this company.
House was nice, simple.
DO NOT BOOK THROUGH AIRBNB......I requested a room last night for today and needed confirmation or at least an acknowledgement so that I could start the 5 hour drive to Key West by 9am without worry of showing up with no where to sleep. I was very excited to go but by the time I needed to have the confirmation, I did not...
I don't understand their attitude because everyone on the Island is so kind and helpful.
Office staff not so great.
Well located, just around the corner from duval street and the information kiosk where you can book tours. The house was amazing with great terrave and a Jacuzzi, super clean we had a great time they offer a late check out for a realky good price I will come back for sure
Great little houses! Upstairs rooms were for short ppl but we loved it! Hot tub and pool, cleaners did a pretty good job and nice and private for your own party. Would totally do it again.
Arrived a Wednesday afternoon and called the office, staff put me on hold then hung up. I tried calling back various times and no one answered. Made my way to the office thinking maybe just one person was working there. When I got to the office there was no less than 8 people and not very warm and welcoming, it's like I was bothering them.
Key West Vacation Rentals By Vacasa is a US Travel Agency based in Key West, Florida. Key West Vacation Rentals By Vacasa is located at 1001 Whitehead St, Key West, FL 33040, USA.
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