Also just checked out their website and their about us says: "the one thing that all our products have in common is that they are backed by our no questions, no arguments, 30 day, 100% money back guarantee. We know our products are all top quality so, if you don't live it for any reason we will give you back 100% of your cost. We have become who we are by creat happy customers and we are still dedicated to that ideal."
very welcoming & i got my first bracelet from ALEX AND ANI
They are ok. Stopped going after the new owner changed the rules on outside smoking because my husband liked it less after that. The mixed drinks are usually way too strong, I dont like my mai tais and coladas tasting like just alcohol.
They let us walk in right before close and remained friendly and very helpful.
I'd love an opportunity to speak to the owner about Doreen and Laurie. They both have a lot of great elements when they are selling, but neither of them understand truly your core philosophy
My friend came to visit me in Key West and she decided to buy a Pandora bracelet and I decided to add to the three charms I had on my bracelet. We spent over $1,100 combined. Five days later Pandora introduced a promotion, buy two charms get one free. My friend looked at her receipt and noticed that she was overcharged on the original purchase and also did not get the 20% off the original purchase. We went back to the store and the manager did acknowledge that my friend was overcharged $80.00 on the initial purchase. We then asked if it we're a possibility to get three free charms as our original purchase was within a week. We were told no. We then inquired about the return policy. We were told that we were "unbelievable", "holding up the line", "making the manager feel uncomfortable", she also said " I'm so upset I'm shaking" and a variety of other nasty comments. We never got rude with the manager but we were collectively berated for more than an hour. Ultimately I was also overcharged by $70 by the same person who defrauded my friend. My background is in helping small businesses and I would never post a comment maliciously. The treatment we received was absolutely over the top and I think people should know. When I repurchased my $400 plus in charms they were literally shoved back at me and she refused to put them back ony bracelet. Many stores have policies regarding substantial price drops because they understand the importance of building a relationship with a customer. This store not only doesn't understand that they also don't understand that locals who influence future purchaser deserve to be treated minimally like a human being. This is an experience that I will never forget.
Great atmosphere & awesome people working there. They took care of my wife on her purchases of Alex & Ani and Pandora!
Artisans Key West is a US Jewelry Store based in Key West, Florida. Artisans Key West is located at 406 Duval St, Key West, FL 33040, USA.
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