Definitely the LAST time I'll take a vehicle to Sears Auto Center.
Horrible customer service. Waited 2 hours for a brake inspection. Not needed already knew needed brake pads. They never moved my car. I had an appointment and was first in line. Still didn't look. Long bearded mechanic came out and told me it would still be awhile. I asked how long and he had no idea. I told him to forget about it and he threw my keys at me. I asked for a manager and she was indifferent. The mechanic proceeded to yell at me that they were short staffed in a threatening manner. Not my fault. Hire people. Manager witnessed this as he stormed to service bay. She gave a very insencere apology. Highly recommend you go elsewhere.
This place is awful has been for YEARS. Run don't walk to ANYWHERE ELSE
Then on top of all this, I went to Sears Auto the very same day before I went to shell. After waiting in line they told me they couldn't help me without an appointment. It was 10 AM. Thanks a lot Sears Auto, have fun, enjoy my 1 star review and real experiences. I'm going to Shell for an oil change from now on.
Terrible long wait. I have been going here for years. Lately it is even more awful. I switched to the shop at Southernmost Shell and after I come to pick up my car, the mechanic asks me who has been servicing my car. I tell him Sears Auto has been doing it. The guy tells me they left my coolant and brake fluid completely empty. The guy refilled both for free because he felt bad. I only paid for oil change.
Dropped off my truck at 8:15 AM. I was told it would be about 2-3 hours. 6 hours later, my truck still wasn't ready.
I try to avoid Sears auto unfortunately they have one of the few large lifts in town. Only 2 places in entire to get an alignment. Anyway you may think something simple like oil change or tires can't be screwed up. But they do manage to . Customer service non existent. They can't even admit mistakes let alone fix.
I took my car to sears to get my flat fixed. They said it should take only a couple hours. 4 days go by and no one called me to tell me my car was ready. After 2 days of waiting, I called 15 TIMES to follow up and no one answers the phone. They let it ring until it gets disconnected (I've actually been in the office and watch them ignore all their calls). After work on Friday, I finally am able to go into the store to see if my car is ready. It was ready days ago, but they said they didn't call me because "they have a lot going on".
Then, when I hopped it, the low tire pressure sensor was on. I looked and there was a bolt in the tread of my tire. When I complained about it, the man behind the counter said it was probably there when I dropped of the vehicle. It was not. And they refused to do anything about it.
A week goes by, turns out, MY TIRE IS STILL HAS A HOLE... THEY DIDN'T FIX IT! I went back to the store to get a refund and the woman said she was so sorry and she would fix it at no additional charge and it will only take 2 hours but they would call me when it was ready. Again, I never received a call, so after two day, I go to try to pick up my car. Not only is my car still not fixed, but THEY LOST MY CAR KEYS.
The most poorly run business in Key West. DO NOT GO HERE!
DO NOT GO HERE! THEY LOST MY CAR KEYS!
Sears Auto Center is a US Car Repair based in Key West, Florida. Sears Auto Center is located at 3200 N Roosevelt Blvd, Key West, FL 33040, USA.
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