These guys always take care of me and it's the only part store close to Old Town.
I have been shopping there for three years.
Horrible attitudes and nothing but lies about their return policy. I will be filing complaints with their corporate office in Roanoke.
I bought a scooter battery at the Key West store. The battery was dead, absolutely no power. I bought a new battery from another store and went to return the dead battery. The store manager told me they probably sold me a used battery (core). They would not refund my money. Said they would give me a new battery. I already bought a new battery.
Very poor customer service. If i could give a zero rating i would. I will not go back. They lost a good cistomer.
Absolutely terrible service. Worst customer service ever. Brought a battery in that was seven months old told the gentleman I took a taxi to bring it in and exchange it. He said call back in one hour and I'll tell you what's up. Call back asked me to take a cab and once more to give him the receipt that I presented when I dropped off the battery. They do not have the battery in stock and have been asked to take another cab in the morning to pick up the battery! The gentleman without a question is one of the least compassionate unprofessional worst customer service representatives I have ever dealt with. No compassion, no sympathy, and absolutely no help.
Was informed they no longer will test for malfunction lights...making NAPA the better choice for business. Wont be back here
Advance Auto Parts is a US Car Repair based in Key West, Florida. Advance Auto Parts is located at 1835 Flagler Ave, Key West, FL 33040, USA.
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