Compass Realty acted as agent to rent to us a condo in Shipyard, Key West. We were led to believe that we were renting a "Luxury Condo" for over $2,000 a week for two weeks. When we arrived we witnessed the condo to be a "damp". Stained carpets, junk in the closets, on and off hot water, stained worn bath towels, a couch that was falling apart and "thrift store" quality furniture. Also dirty. We ended up leaving before our rental was up and asked for our money back. We realized that the pictures we had seen in the description of the condo on the web listing were actually not in agreement with what we actually got. Basically it was a fraudulent pitch for this rental. Two weeks after we left, Compass Realty renovated the entire condo so it would look like a reasonable rental for the price. This is a tacit admission that the condo was not rentable in the condition we found it. We asked for a refund but have not heard anything yet.
I have been using Compass for many years now, there is no better way to stay in KW than at one of their properties. They are courteous, professional and easy to work with. I refer everyone here. The bad review above I am certain is an isolated incident as they hold the individual condo owners to a high standard for their renters. Cannot wait to be here in Oct/Nov!!!
Compass Realty is a US Real Estate Agency based in Key West, Florida. Compass Realty is located at 201 Front St #101, Key West, FL 33040, USA.
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