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Second time we are staying at the Key West Sheraton. This time around... It's just an average experience. First we booked a king room... Got a double queen instead, had to fight for a king... SPG gold status be damned. After an offer of a breakfast comp and my subsequent rejection they "found" a king suite. Great... They have been fighting some plumbing issues I guess since our water has been turned off twice. The rooms are starting to look dated, among small other issues you wouldn't expect for 300/night on the south east end which is non prime location.
We stayed several weeks after a hurricane, so things were not up and running 100%, so it wasn't totally their fault that I'm not giving a perfect rating. Water pressure was hit or miss, bugs came up through the drain (again, I'm pretty sure this was hurricane related), one of the elevators didn't work. The rooms were spacious, though, and up to date. Nice shower and bathroom. Nice kitchen area with sink, microwave, and fridge with small freezer. Large couch and plenty of table space. I wish the elevator was closer to our room, especially since we always had a stroller. Breakfast was good and service was excellent.
I understand that recovery from the hurricane is still going on but there are a few things that just made the stay unenjoyable. First, when I arrived at the hotel after a long drive, I attempted to take a shower and only a single time stream of water came out (like a kid's water gun). This lasted for a few days. Then for the remaining two days, thousands of bugs appeared in the shower. I didn't find them anywhere else so I can only assume they were coming up the drain. Multiple times a day I would way them down the drain only for them to return a few hours later. All of that said, this would have been a lower score if the hurricane hadn't happened a short while before. However, I believe it was much too soon for the hotel to be open up or at the very least, offered some sort of discount for the sub-par room. Full price for something like this seems a bit unreasonable. I know the staff is trying hard, but I think they need a few more weeks before I could recommend staying there.
We stayed several weeks after a hurricane, so things were not up and running 100%, so it wasn't totally their fault that I'm not giving a perfect rating. Water pressure was hit or miss, bugs came up through the drain (again, I'm pretty sure this was hurricane related), one of the elevators didn't work. The rooms were spacious, though, and up to date. Nice shower and bathroom. Nice kitchen area with sink, microwave, and fridge with small freezer. Large couch and plenty of table space. I wish the elevator was closer to our room, especially since we always had a stroller. Breakfast was good and service was excellent.
Absolutely amazing! Rooms were huge and very clean with everything I'd need for my trip! Staff was all very friendly and helpful with anything I needed. Would definitely stay here again
Sheraton Suites Key West is a US Lodging based in Key West, Florida. Sheraton Suites Key West is located at 2001 S Roosevelt Blvd, Key West, FL 33040, USA.
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