This place is great. Location, the staff are just top notch. I've been coming here for a few years and I'm never disappointed. Just an overall great experience and Well worth the money...
Wedding planning disaster
Love this place, swimming pool and hot tubs are phenomenal, rooms are spacious and my personal favorite are the bathrooms. They're very spacious, nice showers with centered showerhead that gives off a rain effect. The only reason I can't give it 5, is simply due to the noise, you can hear everyone walking down the hallways at all times of the day, can be a bit annoying especially at late hours when people are intoxicated. My other small complaint is with breakfast prices for room service, it is way over priced and not worth it at all, we always use Dennys when we stay here, as it's better in regards to taste and at half the cost. Lunch and dinner from the Grill are great, especially the brisket. I would definitely recommend this place to stay.
B. Phillips
Very nice hotel on a nice but small beach. Nice beach bar for tastey refreshments and good food on the beach or poolside. This hotel is in a Great and veru convenient location, everything that you might need is within walking distance. The staff was friendly, knowledgeable, accommodating and extremely efficient!! The room was nice, clean and very comfortable but the air conditioner was unusually loud.. I will stay here again.
Apparently, they didn't appreciate that we took the issue up to senior management, although The Marketing manager did admit they had "internal communication issues" they were working on.
When you are planning to spend tens of thousands of dollars at a 4 star hotel on the most important event in your life you want and expect excellent service. Unfortunately, you won't get it at the Pier House!!!
My daughter was trying to book the Pier House for her wedding and didn't even get that far. Initially, the event planner never responded, because she was on vacation, which apparently the receptionist did not know. Finally, we did hear back from the Marketing Manager, who gave us a tour and brochure. Then we were back dealing with the event planner whose was totally unresponsive. We submitted the form looking to confirm the date and it took over a week and a call to the General Manager to get her to respond.
The Pier House is location is perfect for discovering Key West. It has a complete spa, restaurant, and 2 bars. One of them being the Chart Room which is a little quirky but has a lot of history. The Pier House is one of the few places on the island to have a private beach. The staff are always trying to make sure that you are enjoying your stay and are a great source of information. We have been coming here for several years and have never been disappointed. It is a true vacation for those looking to relax but close enough to do all that the area has to offer.
Thanks for a great time
Pier House Resort Spa is a US Lodging based in Key West, Florida. Pier House Resort Spa is located at 1 Duval St, Key West, FL 33040, USA.
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