Be careful with this hotel charging more than what they should. We got 2 extra charges totaling aprox. $730. We called them to request a refund, they said they will call us back, never did. My husband had to call 2 more times, they responded those charges were 'authorizations" and they should be reversed, which never happened. We called again, they said we have to go to the credit card company to request our money back (all this was before hurricane Irma) . After more than 1 month we're disputing those charges since we got no help from them.
Had a great time! Guides were fun and knowledgeable. Fun ride!
Location is great. Not in walking distance to Downtown but easy in and easy out. Pools and scenery are great. Only negatives are they need to clean the floors in rooms and get rid of the valet only parking, every guest was complaining about the parking
We would not recommend this hotel to anyone.
A beautifully designed Resort with 4 smaller pools for different preferences (kids / silent). It's 8 minutes away from key west city center by car / Shuttle service provided by hotel. So it's not walking distance, but not far either. Rooms are nice with balcony or terrace, coffee machine, nice amanities. Staff are very friendly, valet parking is fast (they say call 5 minutes before and it is 5 minutes). All around a very nice and peaceful resort (we stayed in low season though).
This place is absolutely the worst!!!! I booked a Ocean Front Room months before my stay. That never happened. They eventually moved my room the next day to the correct room that was filthy disgusting. The only good thing was the Manager Steve who tried hard and gave me a credit. However they can't even get the credits right. We split the credit among 2 cards. We got the credit on one card they credited some other card even though my receipt says different. I call to get it fixed rude and unhelpful. This place is not worth the money at all.....And to top it off we came down to Key West to get married. So thank you Parrot Key for ruining our trip!!!!!
As an additional comment, breakfast service was so poor. We waited like 25' after they took our order, watching other people that came after us getting their meals. When asking the waitress about our order, she asked us to remind her what our order was. They took another 20' to bring our breakfast.
Parrot Key Hotel And Resort is a US Lodging based in Key West, Florida. Parrot Key Hotel And Resort is located at 2801 N Roosevelt Blvd, Key West, FL 33040, USA.
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