On the day of the rental we arrived at their office in the Marina at Downtown Key West. The staff was courteous and gave us all the needed instructions we would need for the day. The boat was clean, gassed up and ready to go. We had a blast exploring the area and reefs around Key West. The Boat performed and ran great.
Me and my wife recently planned a trip to Key West in June of 2012. We have owned boats for years and decided we wanted to rent a boat for the day while we were in Key West. A couple weeks before our trip we reserved a center console from Boat Rentals of Key West for 8 hours.
Thanks again for the great service. Our boat rental was the highlight of our key West trip.
Will try to keep this as short as possible, only focusing on the facts that impacted the experience. I never leave bad reviews, but in this case it was absolutely necessary.
- It was cloudy, windy and the water was very choppy that day, not to mention, we were in a flat bottom deck boat. It was extremely rough to say the least, and we still had to make it back to Murray on Stock Island.
- We are now going through the channels of dispute with our credit card company for right at $400 in charges.
I explain to him that 3 of us on the boat, including driver had not taken 1 sip of alcohol that day.
- At this point, due to the situation and the threats from Rocky, we pulled over to a bulk-headed area and called the local authorities. They agreed we should not drive the boat as it was very dangerous to do so without lights. They then helped return the boat and coordinated our vehicle pickup from Murray. At 9:30pm, we were finally returning to our hotel.
Me and my wife have rented boats before and never have we encountered a staff as professional and courteous as the people working at Boat Rentals of Key West and their boats are in very good condition and obviously well maintained. In the future, we will be back to Key West and we will only rent a boat from Boat Rentals of Key West.
08.21.2015.
PROCEED WITH CAUTION. Rant over.
- When we hit open waters, Rocky waived us through and we were on our way. 35 minutes later, the boat broke down. From 1st contact, it took them 3 hours to come assist us.
Its so nice thanks so much you guys
Attention to the tourists and owners!!! The personal of this company is very rude and impolite!! We wanted to order a boat, but They refused us in a very rude way! Tourists, don't turn to this company! And owners, take some measures to deal with your personal!
Vacation ruined. Police involved. Please read this prior to booking!
- By 6:45pm we could barely see. We realize at this time, the replacement boat has NO lights and NO navigation device. My wife calls Rocky on his cell, and explained we were about 500 yards from his marina, but needed an assist due to no lights or nav - it was not safe trying to navigate the narrow channels without someone experienced with such area. He begins screaming at her and accusing us of being intoxicated. I get on the phone and he begins cursing.... such as: "I know what F...n games you are playing", "I am not coming to help you", "Just wait until you get here and see who you are messing with", etc, etc.
- We arrived at Paradise Boat Rentals at 1pm where final payment was charged. Upon which, the owner Rocky recommended he guide us through the narrow channels to main water. Very shallow area that surrounded the location. Although we were very experienced boaters, getting in/out of this marina was a bit challenging if you were not familiar with the area.
These people are liers, besides also being rude and unprofessional. I would not be surprised if the good comments are created by themselfs with multiple accounts.
- By 5:15pm, we had everything swapped over to a replacement boat. We used this replacement boat to tow Rocky 45 minutes closer to KW (out of courtesy).
- "Key West Boat Rentals" is a broker, but does not disclose at time of booking. After making a deposit on phone, we were sent to pickup our boat at a place called "Paradise Boat Rentals" at Murray Marine on Stock Island.
Key West Boat Rentals is a US Point Of Interest based in Key West, Florida. Key West Boat Rentals is located at 1801 N Roosevelt Blvd, Key West, FL 33040, USA.
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