.I bought a new over the stove Microwave from Home Depot for a mobile home I rent out. Removed the old one and installed the new one. Plugged it in and powered up. Before I was finished I had to unplug the power, when I was finished I plugged it back in the outlet, it didn't power up. Two days later had not powered up so I let Home Depot know and they ordered it to be serviced. An hour before Certified Appliance Repair showed up I got it to power up. The light inside didn't work but did heated up a glass of water. They found the light bulb burned out. They said they can't keep Microwave parts in stock and would have to order it and left. After they left for some reason I had to pull the plug out and when I plugged it back in it didn't power up. When I called them back I was told I shouldn't have unplugged it. He showed another day, he had not called me or the lady living there. She was lucky she heard him at the door and order more parts. I had to leave town for 3 weeks, He came back with the other parts ordered, I Guess he blew them up and declared it not repairable. As he left, I had the lady living there, say to him, if he can't fix it then he should get GE to replace it with a new one. He didn't answer and left. I called GE and they said they would get him back and talk to their Tec's. He them told GE the Microwave had bugs in it. While I was away I asked them why it wasn't fixed yet. They said I would have to get the place treated for bugs before they would go further. CAR told me if I opened it to check for bugs it would void the warranty. I told them if there are bugs in the Microwave they were in there when I got it from Home Depot. They told me to take it back for it would be their problem. So I called and paid for another Authorized GE person to open it and he found NO BUGS. We took pictures and I sent them off to GE. GE called the guy I had open it and he informed them NO BUGS in the Microwave or the home. While he was there I asked the lady living there if CAR man said anything about bugs in the Microwave, she said he had not. We asked her to describe the service man and figured out he was the owner of CAR. Once GE got the pictures and information they sent in a new Microwave and I asked the guy I had check it for bugs remove and install the new one. It was installed the 28th of July. CAR wasted so much of GE's and my time over this. The lady living in my place ended up without the Microwave for two months. I am looking into any other legal action I can bring on CAR
I had a dishwasher installed by Sears on Friday. On Saturday, the dishwasher stopped working. Although the initial installer was nice enough, it appears as though he did a sub par job. Instead on capping the wires he used loose black tape which fell off. It looks like Certified Appliance Repair may have very genuinely saved my life. This is why small business always beats the big box stores.
Had occasion to request refrigerator repair from Certified [heating element on the freezer broke thus it could not defrost]. Got exceptionally polite service on the telephone and very fast service by the repairman [Mike-the owner]. Family business. The repairs were made promptly and have lasted about 3 years so far. I now have a different appliance that is having a problem and didn't hesitate to make another appointment with Certified.
Called Certified Appliance Repair due to a malfunctioning dryer . Debbie was extremely cordial and to my delight offered me same day service. Technician Richard was prompt and very knowledgeable. Price was very fair and would definitely recommend.
What a pleasure to have two polite young men work efficiently, skillfully and with obvious confidence in their knowledge of the problem and repair to be accomplished. Polite and articulate and very helpful with suggestions for future potential difficulties with our other appliances. We're lucky to have this company in Key West and the upper Keys must feel the same since they cover the 120 miles of Monroe County on a regular basis. I highly recommend Certified regardless of where you purchased your product. They are the best.
Certified Appliance Repair Inc is a US Home Goods Store based in Key West, Florida. Certified Appliance Repair Inc is located at 5550 5th Ave #5, Key West, FL 33040, USA.
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