This place has horrible cystomer service. I went there for an estimate on carpeting, I wanted to compare pricing between a couple of places before I made the purchase. They didn't get back to me at all so I called them and he said he'd call the installer. They wouldn't come out to do an estimate because I already had a quote from someone else. That's not the way to do business.
This place is horrible. We had the worst customer service experience when we bought a couch here. We weren't happy with the piece and tried to return it a couple of days later. The owner told us "I won't take it back. We don't sell used furniture." I wouldn't recommend anyone buying anything from here ever.
I had a great experience working with Royal's very helpful decorator. We worked together in the store and online. I am very satisfied with the results! I don't know how I could have decorated our entire house including window treatments without their help. Also I thought the prices were very fair.
We will never return to this store. Horrible service, poor selection, and the furniture is cheap, but they try to sell it like it's 5 star quality. We're a gay couple and the sales person kept calling us ma'am. After doing some research I've read a lot of similar stories from other people. THE GOOD NEWS is we ended up going to Southernmost Furniture and had a wonderful experience there.
Royal Furniture is a US Furniture Store based in Key West, Florida. Royal Furniture is located at 3326 N Roosevelt Blvd, Key West, FL 33040, USA.
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